Refund policy

Returns & Exchanges 

I gladly accept returns, exchanges and
cancellations

Contact me within:

14 days of delivery

Dispatch items back within:

30 days of delivery

Request a cancellation within:

24 hours of purchase

The following items can't be returned or
exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders
Perishable products (like food or flowers)

Digital downloads
Intimate items (for health/hygiene reasons)

Returns and exchange details

We offer a money back guarantee.

Items must be returned
within 7 days, unused, in original packing.

Return postage
is at the expense of the buyer.

Questions about your order?

Please contact me if you have any problems with your order.

To start a return, you can contact us at:

celticmoonalchemy111@gmail.com

If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions 

celticmoonalchemy111@gmail.com

 

FURTHER INFORMATION 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.